But even the greatest tools still need an application that makes business sense and provides a return on investment that actually increases productivity and user acceptance. And that is exactly what Voice4Net has done with its WebRTC Client product. This new technology utilizes the latest in the HTML5 feature set and applies it to legacy communication environments, enabling customers to increase the value of their existing phone systems.
This new user experience offers a flexible and scalable environment where agents can have robust web and graphical interfaces that are easy to use while it is connected to their phone system and offers full CTI call control. Dial, answer, hang up, conference, transfer and other calling functions that normally require the installation of a proprietary UC client are now available from a simple web page.
In addition, programmable spaces (“widget”) can now be added to the desktop that integrate into 3rd party database environments, including SQL and Oracle. Custom apps can be deployed right within the browser to offer advanced functionalities directly in the same user interface without having multiple apps running on the desktop.
Application options include:
- Contact pop up display from a database (i.e. Salesforce, SAP, MS Dynamics)
- Tally codes for inbound call tracking
- Grid searches for multiple contacts
- Preview Dialer with campaign managers
- Presence management with graphical display console
- Dashboard with activity display in real time
Most important is the ease of installation and management of this platform. No downloads are needed. This easily runs on virtual desktops and thin clients. Since it is based on standard browser technology it can run from anywhere in the world through a properly configured network connection. This provides fast, easy implementation and support and results in easy updates and add on technologies as they become available, without having to deploy massive upgrades.
The Voice4Net WebRTC client is easy to deploy and use, and represents the most effective unified communication client available today. It supports many platforms including Mitel, Avaya, ShoreTel, along with numerous other SIP-based PBX environments. Contact us today to find out how this new technology can enhance the way your staff does business.