Community Cloud Contact Center Solutions
Capitalize on a high growth market and elevate your profitability with Community Cloud contact center solutions!
Now there is a single, unified cloud-based solution available for cost-effectively addressing a full range of contact center requirements. The Community Cloud hybrid platform, powered by Enghouse Interactive’s award-winning Contact Center Service Provider (CCSP) solution and residing within EarthBend’s state-of-the-art data center facilities, delivers a fully-integrated portfolio of industry-leading cloud contact center and voice solutions. Community Cloud combines and leverages the unique strengths of a coalition of select technology partners, including software developers and managed cloud and infrastructure providers, as well as contact center consultants and subject matter experts.
A multi-tenant, carrier-grade, omni-channel cloud contact center platform, Community Cloud offers a complete array of the most in-demand features and functionality today’s organizations are seeking, including:
- Omni-channel communication, delivering seamless support across voice, email, SMS text, web chat, social media, video and more
- Preview, predictive and progressive dialing
- Outbound notification
- Sophisticated ACD routing, queuing and reporting
- Speech auto attendant
- Multi-modal interactive voice response (IVR), including voice, email, SMS and mobile
- Intuitive web-based interfaces for agents, supervisors, analysts and administrator
- Omni-channel recording and quality management
- Real-time and historical reporting
- Advanced integration capabilities
With Community Cloud, your customers enjoy all the benefits of an advanced premises-based contact center technology platform delivered via a convenient, reliable and affordable cloud-based service. And, we make Community Cloud easy to sell, with attractively priced tiered packages designed to meet the unique contact center requirements of your customers. Each package includes a bundled combination of features and functionality that serves to shorten your sales and implementation cycles. Our goal is to help activate your customers as quickly as possible so that you can immediately begin earning recurring commissions!