EarthBend Cloud Contact Center
Increase Sales & Drive Profitability With EarthBend Cloud Contact Center
EarthBend’s EB360 division offers our partners a full range of white label cloud-based services, including contact center software, data storage, software-as-a-service (SaaS) and virtual desktop infrastructure (VDI), hosted telephony, and customer colocation.
The EarthBend Cloud Contact Center (CCC) platform enables value-added resellers to offer cloud-based contact center applications to their customers. EarthBend CCC is a multi-tenant, carrier-grade cloud contact center solution delivering a robust array of the in-demand contact center features and functionality your customers are looking for, including:
- Multi-channel communication, including voice, voicemail, email and chat
- Outbound dialing and communication
- Sophisticated ACD routing and queuing
- Interactive Voice Response (IVR) and voice self-service
- Intuitive web-based agent interface
- Multi-channel recording and quality monitoring
- Real-time and historical reporting
- Web-based administration tools
- Advanced integration capabilities
With EarthBend CCC, your customers enjoy all the benefits of an advanced contact center technology platform delivered via a convenient, reliable and affordable cloud-based service. We make EarthBend CCC easy to sell, with three attractively priced tiered packages designed to meet the unique contact center requirements of your customers. Each package includes a bundled combination of features and functionality that serves to shorten your sales and implementation cycles. Our goal is to help activate your customers as quickly as possible so that you can immediately begin earning recurring commissions.