Your customers
already have the data.
ChorusCX AI Insights
helps them use it effectively.
Most organizations review fewer than 5% of their recorded calls. ChorusCX AI Insights automatically analyzes every uploaded conversation, transforming recordings into searchable transcripts, AI scorecards, sentiment analysis, and coaching insights—without replacing a single piece of infrastructure.
The opportunity
A smarter way to bring AI to your customers.
Organizations want the benefits of AI, but few are willing to replace the communications platforms they’ve already invested in.
ChorusCX AI Insights works alongside existing phone systems and contact center platforms, helping your customers unlock valuable business intelligence while creating new recurring revenue opportunities for your business.
Every day, valuable customer intelligence goes unheard.
Every recorded conversation contains insights into customer experience, compliance, sales performance, and coaching opportunities. Most organizations never have time to review them.
Generate new revenue streams from existing accounts.
No hardware. No migrations. Just a new analytics layer your customers can start using immediately.
From recordings to actionable intelligence
Every uploaded recording is automatically transformed into searchable insights in under 60 seconds.
All customer data is securely processed within Microsoft Azure infrastructure — PCI DSS, ISO/IEC 27001, SOC 2, and GDPR-aligned.
A simple three-step process
Works with virtually any existing communications platform. No migration required.
Export existing recordings
Export recordings from virtually any communications platform in WAV, MP3, or MP4 format.
Secure upload. Instant AI analysis.
Upload recordings to ChorusCX’s secure Microsoft Azure environment, where AI automatically generates searchable transcripts, scorecards, sentiment analysis, compliance alerts, and coaching insights.
Deliver more value
Customers gain actionable business intelligence while you build recurring services revenue, without replacing a single system.
ideal fit
Opportunities already in your customer base.
ChorusCX AI Insights is ideal for organizations already recording customer conversations but not fully using the intelligence they contain.
Operates a contact center or customer service team
Already records customer conversations
Wants better visibility into quality, coaching, or compliance
Interested in AI without replacing existing infrastructure
Looking to get more value from existing call recordings
Works with the platforms your customers already use
ChorusCX AI Insights integrates with existing communications platforms through exported recordings, eliminating the need for costly migrations or lengthy deployments.
Mitel
Intermedia
Avaya
Cisco
NEC
Encore
let’s connect
Ready to help your customers
unlock the value of every conversation?
Let’s explore how ChorusCX AI Insights can help you introduce AI-powered conversation analytics to your customers, without replacing their existing communications platform.
