Headsets Archives

Keep it Confidential with the New Poly Savi 7300 DECT Headset

EarthBend Distribution2021-03-15T14:06:15-07:00Contact Center, Headsets, IT Security, Poly, Remote Working, Unified Communications|

For people working in a variety of industries, the confidentiality of day-to-day conversations is critically important. Meeting necessary security requirements during a time when so much of our work happens remotely has been a real concern for those working in areas such as finance, healthcare, government, and call centers that routinely handle sensitive information.

How COVID-19 is Redefining the Contact Center

Since the COVID-19 pandemic, the contact center has acted as a conduit enabling organizations to maintain communication with customers – and unsurprisingly, the quality of these interactions is more important than ever. The intensified focus on customer experience means that service levels need to increase.