As the landscape of business communication transforms with the rise of remote work and digitalization, MPSPs find themselves at a crossroads. To stay relevant and maximize their growth potential, many are turning to the integration of cloud communications services.
Wade Hoffman, EarthBend partner and general manager of the EarthBend Distribution business unit, was recently interviewed on The Business Power Hour. Wade discusses with host Deb Krier the evolution of technology and how voice and contact center applications have developed to achieve their current capabilities.
A new type of business communications is surging for the same reasons that email reigned for more than two decades — convenience and efficiency. As small and medium-sized businesses (SMBs) adapt to an all-remote workforce during the COVID-19 pandemic, video conferencing is emerging as one of the most practical and effective ways to connect.
Since the COVID-19 pandemic, the contact center has acted as a conduit enabling organizations to maintain communication with customers – and unsurprisingly, the quality of these interactions is more important than ever. The intensified focus on customer experience means that service levels need to increase.
The idea of flexible work has become a competitive advantage in business. This flexibility facilitates employee mobility, supported by technology. Now, it’s likely that most of your workforce must be mobile. It starts with finding the right technology, specifically a unified communications as a service (UCaaS) platform.
Wade Hoffman, EarthBend partner and general manager of the EarthBend Distribution business unit, was recently interviewed on BizSoup Podcast Radio. Listen to this information-packed episode as Wade discusses managing digital information with cloud communications services.
Why mobility coupled with Unified Communications (UC) in the workplace is becoming increasingly important. Many industries, including healthcare, retail, manufacturing and hospitality, have mobile workers moving throughout the enterprise daily versus sitting at their desks, and they need collaboration tools that are available wherever they may go. By 2020, it is projected that 1.75 [...]