SmartSource IT

SmartCare: A Cost-Effective Alternative to OEM Maintenance

SmartSource IT

SmartCare: A Cost-Effective Alternative to OEM Maintenance

Reliable IT Maintenance Without the OEM Premium

High-Quality Support. Lower Costs. Zero Compromise.

SmartCare, a third-party maintenance (TPM) offering from SmartSource IT, empowers you to deliver enterprise-grade support for networking, servers, and storage—without the high costs of OEM contracts.

Why let your customers overpay for OEM maintenance when they can get the same high-quality support for 50%-85% less? With SmartCare, you can help your customers reduce costs without sacrificing performance—all while creating new revenue opportunities for your business.

Why Choose SmartCare?

  • 50%-85% Cost Savings – Help your customers reduce IT maintenance expenses while preserving quality—and strengthen your value proposition.
  • 24/7 Expert Support – Deliver peace of mind with round-the-clock access to certified engineers, ensuring fast resolutions and customer satisfaction.
  • Flexible SLAs – Offer flexible service levels tailored to your customers’ requirements—matching or exceeding OEM standards.
  • Multi-OEM Support – Provide comprehensive support under one contract—covering multiple brands without added complexity.
  • Hardware Lifecycle Extension – Empower your customers to avoid costly upgrades by keeping their infrastructure running longer.

Comprehensive Multi-OEM Coverage

SmartCare provides comprehensive support across leading networking, server, storage, and virtualization environments. From Cisco, Dell, HPE, Juniper, and other leading infrastructure manufacturers to VMware vSphere and vCenter environments, SmartCare can help your customers simplify support, control costs, and maximize the value of their existing IT investments.

Networking

  • Aruba

  • Arista

  • Brocade

  • Cisco
  • Extreme Networks

  • Juniper

Virtualization

  • VMware

Servers & Storage

  • Cisco

  • Dell

  • HPE

  • Lenovo

  • NetApp

  • Nutanix

  • Oracle

  • Supermicro

SmartCare Overview

SmartCare empowers resellers with TPM solutions that reduce IT expenses, extend hardware lifecycles, and ensure reliable support for their customers.

TPM – Risk vs. Reward

OEMs claim switching to TPM offering will disrupt IT, but that’s not true. Understanding risk vs. reward helps organizations balance savings and risk.

SmartCare Provider List

SmartSource IT offers TPM solutions for a wide range of enterprise providers, enabling resellers to deliver comprehensive support across networking, servers, and storage.

Offer OEM-Level Maintenance—at a Fraction of the Cost

Help Your Customers Cut Costs, Not Quality.

SmartCare empowers you to offer your customers high-performance maintenance—matching OEM standards without the rising renewal fees. Whether their hardware is out of warranty, nearing End of Life (EOL), or End of Service (EOS), SmartCare ensures continuous uptime and reliability. Here’s how it works:

  • 1

    Share Your Customers’ Needs– Provide us with a list of their equipment requiring support.

  • 2

    Receive a Cost-Saving Quote – Compare their current OEM renewal pricing with the SmartCare lower-cost alternative.

  • 3

    Seamless Service Delivery – Offer uninterrupted support with certified technicians, spare parts availability, and flexible contracts.